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Customer Service


Disclaimer :

●  In case of non-execution of any particular order due to unforeseen circumstances, Bangla Biponi reserves the right to deny its services. We will notify the customer through email of any such happenings.

●  Bangla Biponi will have no control on the product and will not be responsible for change in attributes (color, texture, look and feel) of the sold items.

●  The delivered items may look different from the display picture on website. But we ensure that the items will be supplied from the specified source.

●  In certain unavoidable circumstances arising due to non availability of products from indicated sources, we will ask for alternatives within similar price range from our Customer / Recipient of the order.

●  Bangla Biponi reserves the right to not to deliver an order depending on several situations (non-availability of items, remoteness of the area, abusive or threatening behavior from the recipient etc.).

●  If you reserve a product and the price changes due to normal fluctuations, we may inform the customer and ask for alternative / cancel the order. The payment will be refunded back to the Customer’s account within due course of time.


We Charge our Customers only after the completion of the order and capture the payment made by their Debit/Credit Card.


Order cancellation and refund request : 

We will be happy to help you cancel your order prior to shipping. However, if your gift is en route or already delivered, we are unable to cancel your order.
Please request cancellation within 24 hours of order placement / 72 hours before delivery date through email at
If an order is processed but not delivered, a refund will be applied after deducting 7% for processing fee. 
No refund can be applied for orders with request for same day delivery. 
No refund/return for items already shipped. 
No refund can be applied if a delivery attempt is made.


● If recipient is unavailable at the given address or rejects the order for any reason, Bangla Biponi still reserves the right to charge the order.

● Bangla Biponi does not guarantee that the products or services offered will be exactly similar, error free or that the defects will be corrected.

●  In case of late deliveries, due to bad weather, flight delays, political disruptions or incorrect adresses, kindly check your emails for such updates.

●  We promise to provide you with best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you safely and intact. An estimated delivery time period is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

●  We are not responsible for unsatisfactory or delayed performance of services or any damaged or tempered product or delays as a result of products which are out of stock, unavailable or back ordered.

● Our logistics partners will attempt delivery of perishable items only once and non-perishable items twice.

● In case of any complaint against the quality of products, all such claims should be raised within 2 hours from delivery time for perishable goods and 24 hours for non-perishable items.

● Being the online booking agent, Bangla Biponi does not give any warranty or assure the poor quality and/or performance of the perishable and non perishable goods for which supplier is held responsible.

● Bangla Biponi reserves the right to confirm and validate the information and other details provided by the Customer at any point of time. If such information found to be untrue, inaccurate or incomplete, Bangla Biponi has the right in its sole discretion to indefinitely suspend or terminate or block access of your membership on the website and refuse to provide you access to the shopping services.

● Bangla Biponi will not be responsible for any damage suffered by customers due to loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, torturous behavior, negligence, or under any other cause of action.

●  Every customer acknowledges and agrees that the use of the website,, shall be at customer's own discretion and risk., its affiliates, employees, agents, consultants, contracted companies excludes any  warranty, express or implied, as to the quality, accuracy, reliability of the site or confidentiality of any information, service, or merchandise provided through this site.

● does not claim any right or representation of any of the brands. All brands belong to the respective manufacturer who holds the responsibility for quality and performance of its respective brands. does not have any exclusive selling or distribution rights.

●  The customers agree to defend, indemnify and hold and its affiliates harmless from any claims and all liabilities, costs and expenses, including attorneys' fees, arising from conduct of the customers related to any violation of this Agreement by them and in connection with the use of the website or the unauthorised downloading or transmission or modification of contents of the site by the customers or any other authorized customers.

● may at any time be able to modify the agreement without any prior notification to you and you will be deemed to have agreed to accept and abide by the modified agreement.

●  This agreement will be construed in accordance with the applicable laws of India. The High Courts at Kolkata, India will have exclusive jurisdiction in any proceedings arising out of this agreement.



Shipping Policy :

Perishable Items:

Banglabiponi assures the hand delivery of perishable items i.e. Sweets, Restaurant Foods, Snacks, Cakes within the city limits of Kolkata and surroundings only by our own delivery representatives.
Any order for perishable items will be delivered within 2-3 working days from the date of order unless specified otherwise. 

Non Perishable Items:

Non perishable items are delivered in cities all over India using reputed carrier services like DTDC, DHL, Govt Postal Service as we deem appropriate and will be dispatched within 5 – 7 business days from the date of order subject to availability of the products ordered from the supplier.

Kindly enter your Pincode on the product page to check for availability of delivery in your location which is applicable for deliveries within India (for COD within Kolkata and some few Pincodes of Howrah, Hooghly, North & South 24 Parganas).
Currently, we service selected International destinations too like USA, Canada, UK, Germany, Australia, Singapore, UAE, South Africa and Bangladesh.

The transit time for International deliveries will take from 4 – 12 business days depending upon the destination Country and respective country's customs clearance.

Please do get in touch with us to check the delivery availability at your desired Pincodes specially for International deliveries.

Order Tracking:

Uploading shipping tracking information is a vital part of the selling process. Whenever a tracking number will be provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates:

Shipping costs are calculated based on destination zone, origin address, weight of the products and parcel dimensions.

We offer free shipping on orders worth Rs.500/- and above within Kolkata and surrounding areas.

Delivery Time:

The estimated time of delivery for Restaurant Foods & sweets may vary according to availability of the respected products from indicated sources and remoteness of the area. Despite our sincere and best efforts for prompt possible deliveries, we are unable to commit any delivery time for Pincodes outside proper Kolkata and also during holidays and special festive occasions due to heavy rush in orders.

Delivery time may change due to emergency disasters  (storms, heavy rain etc.)  or city strikes (bandh, hartaal) or transport/business strikes.